The questions agencies ask us.

We start with a discovery call to learn your state rules, your current workflows and where the pain is. From there we map your processes, agree on what we own versus what stays with your team, and phase in support so nothing drops during the switch. You'll have a named point of contact from day one, not a ticket queue.

No. For our core documentation, compliance and billing support we're EHR agnostic. We work inside the system you already run, whether that's a national platform or a legacy one. If you'd rather move to a hospice native EHR, our Digital Solutions team can migrate you 1:1 without losing a chart, but that's an option, never a requirement.

Most agencies are up and running in a matter of weeks, not months. Because we plug into your existing EHR, there's no rip and replace, the timeline depends mainly on census size and how many workflows you want us to take on at once. We'll scope it precisely in discovery so you can plan around it.

No multi year lock in. We'd rather earn the relationship month over month than trap you in it. Terms are transparent and scoped to what you actually need, and you can scale support up or down as your census and priorities change.

The opposite is the point. We take the documentation and back office weight off your nurses so they can spend their time at the bedside, not in the chart. Field staff keep charting the way they know; we handle the review, the follow up and the paperwork behind it.

Yes. We work directly in your MAC portal (NGS, Palmetto, CGS, whichever governs your region) to submit, track and reconcile. That means eligibility checks, claim status and remittance follow up happen where they actually live, not in a spreadsheet that's a step behind the payer.

We watch the clock so you don't have to. Notices of Election have a five day filing window, and a late NOE means you eat the days, so we track every admission's NOE and every benefit period's recert deadline weeks out, surfacing them before they're due rather than after they've cost you.

Before a claim goes out, we check that the documentation, the level of care, the orders and the visit record all line up, the mismatches that trigger rejections and take backs. A clean claim is one that's right the first time, so you're not chasing resubmissions or watching days to pay stretch out while a fixable error sits in a queue.

It's our top tier, and it wraps documentation, billing and audit defense into one protective layer: proactive documentation review, NOE and recert tracking, clean claim verification, and full support when an ADR or TPE arrives. The idea is simple, protect the revenue on the way in and defend it if a payer comes back for it. See the full breakdown on our Tier 3 plan.

That's most of the value. Rejections come from documentation and billing telling different stories, a level of care that doesn't match the orders, an eligibility narrative that doesn't support the claim. By catching those before submission and keeping the record consistent, agencies typically see rejections drop and their revenue arrive faster and more predictably.